



| What is Rainbow Shopping Network? Rainbow Shopping Network is an online marketplace featuring great product deals and exclusive money-saving coupons from hundreds of popular stores, including the largest collection of gay-owned and gay-friendly online merchants available on the Internet. Our virtual shopping mall offers goods and services in every category imaginable, including apparel, travel, media, gay pride merchandise, computers, music and much more! At Rainbow Shopping Network, we make it easy for the GLBT community to make informed, money-saving purchasing decisions. Why should I shop at Rainbow Shopping Network? There are many reasons! Shopping here allows you to buy from popular online stores—including the largest collection of gay-owned and gay-friendly online stores. Learn more about our gay-owned and gay-friendly screening criteria here. Most importantly, we provide our shoppers with exclusive money-saving offers and coupons, helping you find great deals online. Why pay full price when you don’t have to? In addition, 10% of our site’s proceeds are donated to well-respected and nationally recognized GLBT non-profit organizations. Learn more about our Philanthropy. Why was Rainbow Shopping Network created? There are several reasons. First and foremost, we wanted to create a place where the GLBT community could gather to save money while shopping online from a wide selection of popular stores. Secondly, we wanted to create a way to reward merchants who openly support the gay community as well as to help promote GLBT businesses among our community. Finally, we wanted to give back to the gay community in our own way—by donating to credible GLBT non-profit organizations. Who can shop at Rainbow Shopping Network? Rainbow Shopping Network is an online shopping portal for anybody who values equality and supports the GLBT community—whether you're gay, straight or anything in-between. Anybody and everybody is welcome to shop here and enjoy our money-saving coupons, hot deals and network of online stores. So please encourage your family and friends—and whoever else supports the GLBT community—to visit us. Why would a company not be featured on Rainbow Shopping Network? We are adding new merchants to our site on a daily basis. However, our site is not all-encompassing, so it does not feature every single business out there. There are a number of reasons why a company might not be featured on our site. - The business does not have an online store. All of the merchants featured in our marketplace must have an online store where shoppers can make purchases on the Internet. - The store has not yet been qualified by our staff. Any online merchant that is labeled as gay-owned or gay-friendly is prescreened by a Rainbow Shopping Network staffer. We make this determination using specific criteria, such as offering domestic partners benefits to employees. Read more about how we qualify businesses. - The business is openly opposed to GLBT equality. In some cases, businesses may not be featured on the site given their lack of support for the queer community. - For whatever reason, a merchant is not willing to be featured on our site. In some cases, stores choose not to be featured on our site. Whatever the reason, we respect this decision. - The store is not a good fit for Rainbow Shopping Network. This online marketplace was created for the gay community and its supporters. In certain cases, we may choose not to include a merchant if we believe it is not in the best interest of our shoppers. Is Rainbow Shopping Network gay-owned? We sure are! Rainbow Shopping Network is a gay-owned business—and proud of it. How are you able to give 10% toward supporting GLBT non-profit organizations? We earn a small commission from stores when you make a purchase through Rainbow Shopping Network, and we give a portion of this money back in order to make a difference in the GLBT community. How do I know the donations are really being sent to the organizations? Our donations to credible GLBT non-profit organizations are done openly. Each quarter, we will announce to which organization we donated as well as how much money was donated. This information can be accessed in the Philanthropy section of our website. How do I buy products on Rainbow Shopping Network? When you’re ready to purchase a product or service, simply click on the link we provide and you will be sent to one of our trusted merchant sites to make your purchase. What if my product doesn’t arrive on time or is damaged? Rainbow Shopping Network does not sell or ship any products. We direct you to the merchant site where you can purchase the item(s) you want, and the merchant will process and ship your order. The merchant you purchased from is responsible for the arrival time and condition of your purchase. You can contact the merchant through the information listed on its Web site, usually via their "Customer Service" or "Contact Us" page. How do I return or exchange a product that I purchased through Rainbow Shopping Network? Any refund or exchange needs to me made through the merchant who you purchased the product or service from. In most cases, you can find the merchants exchange and return policy directly on the website or by contacting them directly. Can I trust the merchants who sell products listed on Rainbow Shopping Network? Yes. Rainbow Shopping Network only does business with reputable companies; in fact, many of our merchants are listed with the Better Business Bureau and are authorized dealers of the items that they are selling. However, if we learn that a store is not performing and delivering products or services in an appropriate manner, we will work to improve the situation, and if necessary, discontinue our partnership with that merchant. Our priority is providing all Rainbow Shopping Network shoppers with a positive shopping experience. |